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How long does it take for back ordered items to get sent?
Items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates and not guaranteed to arrive on that date.
For items that are backordered, you will receive periodic reminders of back ordered items and you may cancel any outstanding back orders with us.
Where possible, we will make every effort to alert customers of potential delays, or possible substitutions to the originally ordered item (such as batteries or memory cards with similar specifications). These notes are posted on the product pages.
How is the replacement policy? How do I get an Return Merchandise Authorization (RMAs) from DealExtreme.com?
DX gadgets, especially small electronics and accessories, are produced by manufacturers all over the place. While we strive to provide you with quality gadgets at a bargain, a product might not perform as expected by the time it's delivered. In such cases, you may ask for a replacement, and on return of the product, you will be shipped a replacement.
Defective products are exchanged within 30 days of delivery. Contact us at http://services.dealextreme.com/forms/Replacement_Defective.aspx and upload a picture or video file clearly showing the defect of the product and we will give you a response within 72 hours (Monday to Friday, excluding public holidays).
We recommend customers to keep the original packaging of the order until the items are found to be in good condition. Our customer care staffs may request that you send a picture of the original packaging to research on and help you resolve any product or order related questions.
For customers in the US, a reimbursement for return shipping fees is available provided that you ship the items back by First Class Airmail (with Delivery Confirmation) or by USPS Priority Mail Flat-rate Envelope to our Miami return address, whichevers fee is lower. For customers from other countries, please contact us for reimbursement details.
After 30 days from delivery the return shipping costs (both ways) will be the sole responsibility of the customer. We will still try to exchange your defective products for a brand new one where possible.
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